Help center

Frequently asked questions

You don't pay. That simple. Create, listen, watch the music video — and only finalize payment if you love it. If not, the gift isn't sent and you spend nothing.

No. Start with no payment at all. The card only comes in when you finalize — after you've already seen the full result.

Yes. The AI generates 3 different versions. You can pick your favorite, mix sections between them, or rewrite any line by hand before approving.

About 5 minutes. You answer the story, pick the lyrics and style, upload photos — and in minutes the complete package is in your hands, ready to send.

A full music video with your photos synced to the lyrics, a unique song in MP3, a personalized letter with a QR code to print and hand-deliver, and an exclusive delivery page with a personalized reveal — all in one place.

You get an exclusive link with an animated page — your dedication, the music video, and synced lyrics. Send it via WhatsApp, email, or print the letter with QR code and deliver in person along with flowers.

Yes. Upload up to 30 photos directly from your phone or computer — the music video is automatically assembled in sync with the song.

We use the most advanced AIs on the market to create professional music. You pick the style you want — Pop, R&B, Jazz, Indie, anything. We record 2 versions for you to choose from; if you don't like them, you can adjust the style and generate 2 more versions with the same lyrics, at no cost.

Didn't find your answer?

Send us an email and we'll get back to you as soon as possible.

help@musilove.com